FAQ

We typically process online orders within 3-5 business days. Processing times may vary depending on seasonal demand, holidays, weather conditions, and shipping carrier schedules. We’re committed to getting your order out as quickly as possible and are continually improving our processes to ensure fast and reliable service. Keep an eye on your inbox for tracking updates once your order ships!

BobaVida's popping boba is made with pride in the United States. Our facility is located in Carrollton, Texas, where we have been creating and distributing our innovative popping pearls. Additionally, we're excited about our expansion with a new, state-of-the-art 50,000 square foot fully automated facility in North Las Vegas, set to open in 2025.

This expansion will not only enhance our production capabilities but will also position us as one of the largest popping pearl manufacturers in the world. Our commitment to quality, innovation, and exceptional flavor is at the heart of everything we do, ensuring that every pearl we produce is a burst of joy and creativity.

So, whether it's from the heart of Texas or the bright lights of Las Vegas, you can be assured that every BobaVida popping boba is proudly made in the USA with the highest standards of quality and care.

Boba and popping boba are both popular in bubble teas and various beverages, but they have distinct differences in terms of their composition, texture, and flavor release:

Composition and Texture:

• Boba (Tapioca Pearls): Traditional boba is made from tapioca starch, which comes from the cassava root. These pearls are chewy and gummy in texture. They are cooked in boiling water and often sweetened with sugar or honey. Their texture is similar to that of a gummy bear or jelly.
• Popping Boba: Popping boba, on the other hand, is made using a process known as spherification. These pearls have a thin, gel-like outer layer and are filled with flavored liquid. When bitten into, popping boba bursts, releasing the liquid inside, which is a unique and different experience from the chewy texture of traditional boba.

Flavor Release:

• Boba (Tapioca Pearls): Traditional boba doesn't have much flavor on its own and primarily takes on the flavor of the sweetener it's soaked in. It adds a chewy texture rather than a flavor to drinks.
• Popping Boba: Popping boba is filled with flavored syrups or juices, so they add a burst of flavor when they pop. The flavors can be quite diverse, ranging from fruity to creamy, and they're often used to complement or enhance the flavor of the drink or food they're added to.

Uses:

Both types of boba can be used in a variety of drinks like teas, smoothies, and slushies. Popping boba is also used in foods like frozen yogurt, ice cream, and desserts due to its ability to add a flavorful liquid element.

• Cultural Origin:
• Traditional boba originated from Taiwan and is a key component of bubble tea. Popping boba, while used in similar contexts, is a more modern invention and is used worldwide in various culinary applications beyond just bubble tea.

In summary, the main difference lies in their texture (chewy vs. bursting) and the way they deliver flavor (subtle and absorbed vs. direct and intense).

The flavors that contain no dyes are: Mango Passionfruit, Strawberry, Coconut, Watermelon, Fruit Punch, Dark Cherry, Pink Lemonade and Grape.

Yes, BobaVida's popping boba is both vegan and gluten-free. We are committed to catering to a wide range of dietary preferences and health needs, ensuring that our products can be enjoyed by as many people as possible.

• Vegan: Our popping boba does not contain any animal products or by-products. This makes them suitable for those following a vegan diet.
• Gluten-Free: We also ensure that our popping boba is free from gluten, making them safe for individuals with gluten intolerance or celiac disease.

In addition to being vegan and gluten-free, BobaVida's products are made with clean ingredients and are free from common allergens like soy and corn. We also prioritize using natural flavors and non-GMO ingredients to provide a healthier, more natural popping boba experience.

These considerations are part of our commitment to quality and inclusivity, making sure that as many people as possible can enjoy the fun and flavorful experience of BobaVida's popping boba.

In Drinks:

• Bubble Tea: Add them to your favorite bubble tea for a burst of flavor.
• Mocktails and Cocktails: Elevate your mocktails and cocktails with a pop of fruity fun.
• Smoothies and Slushies: Mix them into smoothies and slushies for a surprising twist.
• Iced Teas and Lemonades: Stir them into iced teas and lemonades for a refreshing and playful drink.

In Desserts:

• Frozen Yogurt and Ice Cream: Sprinkle them on top of frozen yogurt or ice cream for a delightful treat.
• Parfaits and Puddings: Layer them in parfaits or mix into puddings for an added texture and flavor.
• Cakes and Cupcakes: Use them as a unique and colorful topping for cakes and cupcakes.

In Breakfast Dishes:

Yogurt Bowls: Incorporate them into your yogurt bowls for a morning surprise.

Oatmeal and Cereal: Add them to oatmeal or cereal for a fun start to your day.

• In Savory Dishes:
• Salads: Toss them into salads for a sweet pop.
• Asian Cuisine: Experiment by adding them to certain Asian dishes for a unique fusion.

Remember, the best way to enjoy BobaVida is to get creative and experiment with different combinations to find your favorite way to pop! Whether it's in a drink, a dessert, or just on its own, BobaVida adds a unique and enjoyable twist to any treat.

To ensure the freshness and quality of BobaVida's popping boba, proper storage is key. Here's how to store them effectively:

Before Opening:

• Popping boba is shelf-stable for up to 12 months when unopened.
• Store them in a cool, dry place away from direct sunlight and heat.

After Opening:

• Once opened, the popping boba should be refrigerated.
• Make sure to seal the container tightly to maintain freshness.
• Under refrigeration, the popping boba will remain good for up to 2 weeks.

Additional Tips:

• Try freezing the popping boba makes for a perfect addition to any drink or food. 
• Always use clean utensils when scooping out the boba to prevent contamination.
• If there's any noticeable change in texture, smell, or appearance, it's best to discard the product.

By following these storage guidelines, you can enjoy the vibrant flavors and fun textures of BobaVida's popping boba at their best!

Once you open a single-serve pouch of BobaVida popping boba, it's best to use it immediately to enjoy its optimal freshness and quality. Single-serve pouches are designed for one-time use, providing the perfect portion without the need for storage.

If, for some reason, you cannot use the entire pouch at once:

• Seal and Refrigerate: Seal it as tightly as possible, and refrigerate immediately.
• Use Quickly: Try to use the remaining product within 24 hours. While the product may remain good for a little longer, its quality is best when consumed soon after opening.

Remember, the longevity and freshness of the product after opening a single-serve pouch can vary, and it's always best to refer to the product's specific storage instructions if provided. For the best experience, enjoy your BobaVida popping boba fresh from the pouch!

Yes we ship to Alaska and Hawaii but unfortunately shipping is not free. Please add items to your shopping cart to review the shipping charge.

Absolutely! BobaVida is pleased to offer bulk ordering options to meet the needs of various businesses and events. Whether you're looking to stock up for a café, restaurant, catering service, or a special event, we've got you covered with our wholesale and food service options. Here's how you can take advantage of these opportunities:

• Wholesale Orders:
• Visit our website and navigate to the wholesale section.
• You'll find a range of BobaVida products available for bulk purchase.
• This option is perfect for retailers, cafes, or anyone needing a larger quantity of our popping boba.
• Food Service Options:
• For specific food service needs or custom orders, use the 'Contact Us' form on our website.
• Provide details about your business and what you're looking for in terms of product and quantity.
• Our team will get in touch with you to discuss tailored solutions that best fit your requirements.

We understand the diverse needs of our customers and strive to provide flexible options to support your business or event. By choosing BobaVida for your bulk and food service needs, you're not just getting a product; you're getting a partner dedicated to delivering quality and flavor in every pop!

We currently do not offer international shipping.

BobaVida takes pride in offering popping boba products that are free from common allergens. Our commitment to quality and safety means that you can enjoy our popping boba without worrying about allergens. Here's a brief overview:

• Allergen-Free: Our products do not contain common allergens such as nuts, dairy, soy, gluten, or eggs. This makes them a great choice for individuals with food allergies or sensitivities.
• Manufacturing Process: We ensure that our manufacturing process adheres to strict standards to avoid cross-contamination with allergenic substances.
• Transparency and Safety: We believe in transparency and provide detailed information about the ingredients and manufacturing process. However, it's always a good practice to read the product label for the most accurate and up-to-date information.

By choosing BobaVida's popping boba, you can indulge in a fun, flavorful experience with the peace of mind that comes from knowing our products are allergen-free. Enjoy the burst of flavor in every pop without the worry!

At BobaVida, customer satisfaction is our top priority. If you have any issue with your order, rest assured that we are committed to making it right. Here's how you can address any concerns:

Contact Us Promptly:

• If you encounter any issue with your order, please contact us as soon as possible. You can reach us through the 'Contact Us' form on our website, via email, or by phone.

Provide Details:

• When contacting us, please provide your order number and a detailed description of the issue. This could include any discrepancies in the order, concerns about product quality, or any other relevant details.

Resolution Process:

Our customer service team will review your case and work diligently to find the best solution. Whether it's a replacement, refund, or another form of resolution, we are committed to ensuring your satisfaction.

• Feedback and Follow-Up:

We also welcome your feedback as it helps us improve our products and services. Our team may follow up with you to ensure that the resolution was satisfactory.

We understand the importance of trust and reliability in our service, and we strive to uphold the highest standards. Your satisfaction with our products and service is paramount, and we are here to ensure that every experience with BobaVida is a delightful one.

BobaVida's return and exchange policy is specifically tailored considering the nature of our products as consumables. Here's an overview of our policy:

Returns and Exchanges:

• Due to the consumable nature of our popping boba products, we generally do not offer returns or exchanges. This policy helps ensure the safety and quality of our products.

Exceptions for Quality Issues:

• If there is a quality issue with the product's integrity, such as missing pearls in the pouch or leakage due to shipping, we are committed to addressing these concerns.
• In such cases, please contact us immediately with details about the issue, including your order number and a description or photos of the problem.

Process for Quality Concerns:

Upon receiving your report of a quality issue, our customer service team will review the case and provide appropriate solutions, which may include a replacement or refund for the affected product.

We may request additional information or documentation to better understand and resolve the issue.

Customer Satisfaction:

• Our goal is to ensure that every customer is satisfied with their purchase. If you encounter any issues with your order, we encourage you to contact us so we can work to resolve the matter.

We appreciate your understanding of our policy, which is designed to maintain the highest standards of product safety and customer satisfaction. If you have any further questions or concerns about your order, please don't hesitate to reach out to us.

Yes, you can find BobaVida's products in a wide array of retail locations. As of now, our popping boba is available in over 3,000 stores, and we're rapidly expanding our presence. By the end of 2024, we expect to be in more than 10,000 locations.

Here's an overview of where you can find us:

• Major Retail Chains: Look for BobaVida in large national and regional retail chains across the United States.
• Specialty Stores: We're also available in specialty food stores that cater to unique and gourmet food items.
• Grocery Stores: Check the beverage and international food aisles in your local grocery stores for our products.
• Online Retailers: For added convenience, BobaVida is also available through various online retailers, allowing you to order our products from the comfort of your home.

To find the nearest store carrying our products, you can use the store locator feature on our website. This tool will help you locate retailers in your area that stock BobaVida. We're constantly updating our list of retailers, so keep an eye out for new store additions!

We're excited about our expanding reach and are looking forward to bringing the fun and flavor of BobaVida popping boba to even more locations and customers. Keep an eye out for our products in a store near you!